Highlights
Business operating profit1
Net income attributable to shareholders
Total amount of impact investments7
Business operating profit after tax return on equity2
Cash remittances4
CO2e emissions per employee (tons per FTE)8
Total revenues3
Investment portfolio5
Female participation in Leadership Team
Market valuation as of December 31, 2018
Zurich Economic Capital Model (Z-ECM) ratio estimated as of December 31, 20186
Number of customers interviewed through Zurich’s NPS program9
Standard & Poor’s financial strength rating of Zurich Insurance Company Ltd as of December 31, 2018
1 Business operating profit (BOP) indicates the underlying performance of the Group’s business units by eliminating the impact of financial market volatility and other non-operational variables.
2 Shareholders’ equity used to determine ROE and BOPAT ROE is adjusted for net unrealized gains or losses on available-for-sale investments and cash flow hedges.
3 Total revenues excluding net investment result on unit-linked investments.
4 Cash remittances for full year 2018.
5 Market value of the investment portfolio (economic view).
6 The Z-ECM is an internal measure of capital adequacy and reflects midpoint estimates with an error margin of +/– 5 pts.
7 Impact investments in 2018 consisted of: green bonds (USD 2.68 billion), social and sustainability bonds (USD 425 million), and investments committed to private equity funds (USD 145 million, thereof 45 percent drawn down) and impact infrastructure private debt (USD 540 million).
8 Number shown as of 2017; 2018 data will be available in Q2 2019.
9 In 2018, Zurich interviewed over 760,000 customers (including Zurich Santander) in over 20 countries through its NPS (Net Promoter Score) program.
Our business segments
Property & Casualty
Property and casualty insurance and services, risk insights.
Business operating profit
Gross written premiums and policy fees
Life
Protection, savings and investment solutions.
Business operating profit
Gross written premiums, policy fees and insurance deposits
Farmers
Management services related to property and casualty insurance.
Business operating profit
Management fees and other related revenues
Timeline of 2018 events
January 2018
Zurich launches Make the Difference, inviting all employees to propose ways to improve how we work.
February 2018
Zurich to acquire Latin American operations of QBE to become leading insurer in Argentina.
February 2018
Zurich reports strong performance for 2017.
March 2018
Zurich accelerates growth of its Cover-More business with an acquisition in Latin America.
April 2018
Zurich names Amanda Blanc new CEO of Europe, Middle East & Africa business, effective October 1, 2018.
April 2018
Shareholders elect Michel M. Liès as new Chairman and approve dividend of CHF 18 per share.
April 2018
Zurich to acquire EuroAmerica’s life businesses in Chile.
July 2018
Zurich extends its award-winning Flood Resilience Alliance program for another five years.
August 2018
Zurich launches a global competition for startups, seeking best-in-class customer solutions.
September 2018
Zurich to acquire 80 percent of Adira Insurance in Indonesia.
November 2018
Zurich strengthens its efforts on cyber security by becoming a partner of the World Economic Forum’s Global Centre for Cybersecurity.