“The most important thing you can do is listen to your customers.”

At Zurich, we try to see every business and every customer as an individual. And we are getting better at listening to customers to understand their individual needs.

“This platform has helped us to enhance the buying experience.”

Zurich aims to make it easier for U.S. dealerships to help their customers protect their new vehicle by taking some of the stress out of choosing the right protection products.

“I found in Zurich something different – an option to do something real and be innovative.”

Zurich’s employees are proving that we can move quickly, even as a global company, to simplify how we work. To drive change now and in the future, we’re seeking new talent in unconventional places. And we are pleased when motivated individuals with a sense of purpose choose Zurich, helping us to achieve a truly customer-led transformation.

“If I can help people express their feelings without fear of judgment, then I’ve done the job.”

Rugby Players Ireland is helping communities to open up about mental well-being through Tackle Your Feelings, which addresses issues that are not always easy to talk about. Zurich is proud to support these efforts.

Creating sustainable value for shareholders

Zurich has a highly cash-generative business model and is focused on paying an attractive and growing dividend, while managing the group balance sheet in a consistent and conservative manner.